Maxing your Data

[HannaG]

Can someone please let me know what happens if I max my data.  Does my phone data just stop being available to me or does it keep giving me data but charge me on my next bill?  I would prefer my data to just stop working rather than have a surprise on my bill the following billing cycle.

[HannaG]

Hi Rict,

Can you clarify if you were responding about add on data expiring in 30 days or add on call minutes expiring too?  Another citizen says phone call add-on minutes do not expire each month.  So just needed this clarified.  Thanks.

[Phil_Adelphus]

@HannaG  "Thank you.  Is this the same way for my phone minutes which is only 100 mins. "  

Yes. If you run out of minutes and need more that month you can buy an add on.  Unlike data add-ons the phone call minutes do not expire until you have used them. 

[Rict]

The good news if you do an add-on it takes effect immediately.

the bad news the addon is only good for 30days. It used to carry over but new policy is 30day expiration.

[HannaG]

Thank you.  Is this the same way for my phone minutes which is only 100 mins. 

[Phil_Adelphus]

As others have said, it just stops except for some of the 5G plans which are currently unlimited data but throttled when the stated data allotment is used - except for the 5G Canada/US plans which are not unlimited and those will presumably just stop.

[hTideGnow]

HI @HannaG 

if you are on 4G/3G or Canada-US plan, your data will just stops working after it is maxed out.  You will need to buy extra data add-on.  So, it is no surprise here

but if you are on 5G plans, then your data will still work for free but at a slower speed, 512Kbps

[Chalupa_Batman · Accepted solution]

Morning @HannaG 

Yup. It just stops. Once your data allotment is done, no more internet. Only option is to use WiFi or purchase a data add-on.