09-12-2023 01:02 PM - last edited on 09-13-2023 09:55 AM by Dunkman
How do I get my Sim manually released, I’ve been unable to speak with an agent.
09-12-2023 02:53 PM
@Brian7777 wrote:How do I get my Sim manually released, I’ve been unable to speak with an agent.
Are you asking about how to remove your SIM card from the device? Current devices usually have a SIM card tray that can be released using a PIN. Power down your device before using a PIN to eject the tray and the SIM card.
09-12-2023 02:35 PM
hi @Brian7777
what exactly you want to do ?
but to work with agent, please submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-12-2023 02:33 PM
What happened? Are you looking for the PUK code?
If you are unable to submit a ticket for CSA help,
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437