Made an accident. Lol

[kutzki]

Hey, so I recently purchased a 10 day US roaming talk/text add on but I don't need to use it until the 20th. Can a mod please do me a favour, and either remove it and refund me, or just change it to activate on the correct date? Thanks! 🙂

[srlawren]

---

@ute1978 wrote:

---

@srlawren wrote:

@will13am I am hoping that @ute1978 was trying to be funny

---

Sarcastic.

---

@ute1978 that.  🙂

[ute1978]

---

@srlawren wrote:

@will13am I am hoping that @ute1978 was trying to be funny

---

Sarcastic.

[srlawren]

@will13am I am hoping that @ute1978 was trying to be funny

[will13am]

---

@ute1978 wrote:

Oh, so now I can "make an accident" and buy US add ons in advance and then contact the mods to correct the dates I actually need it for.

---

It looks like they are generous with accidents.  But what gain is there to cause and accident purposely?

[ech_786]

@ute1978 why you would accident on purpose.  We must be very honest and contact with Mod only if it was truely mistake 🙂

[ute1978]

Oh, so now I can "make an accident" and buy US add ons in advance and then contact the mods to correct the dates I actually need it for.

[ech_786]

Thank you Shazia 🙂

[Shazia_K]

Hey @kutzki, 

Please send me a private message with your Public Mobile phone number so that I can help 😉 

Thanks,

Shazia

[ech_786]

lol.. accident happens in life.. very understandable .. as suggested trying to contact one of mod and see if they can help.  

Good luck

[kutzki]

Lol, it's called making a mistake. Hopefully @Shazia_K can help me rectify the situation as she's usually great at being helpful.

[ShawnC13]

You will need to tag a mod for them to see this thread.  As you have been here since November of 2015 I am sure you are aware of this being a prepaid service that is activated once yuo make the purchase.  Just wondering why you would purchase the addon before you were going? Not sure if you were just adding it and there was some autopay.

[SD08]

Since this is a user purchasing error on a prepaid service, I'm not sure PM would be obligated to refund anything here. But, if you ask them nicely, maybe they can accommodate you. You could send a private message to a moderator with your account phone number:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...