MY payment WAS RECEIVED SINCE APRIL 6 AND I AM NOT HAVING ANY SERVICE

[Ale11]

I made a payment since April 6th...my payment history shows it...my debit card show it...so I know PM received it yet I don't have any service plus it's asking me to make another payment!!! I am tired!!! And to make matters worst....YOU CANNOT OR DON'T HAVE ACESS TO LIVE ASSISTANT!

[Dragonlady]

I am in the same situation.  I paid for the month on the 6th of April and as of today, it was suspended.  I also have an outstanding balance of over $30.00. Please help. 

[Martin]

Hi @srlawren,

Thank you, and the compliment is sincerely reciprocated.

Cheers.

[srlawren]

Hi @Ale11, when you have a moment, can you please confirm that you now have full service? 

Props to @Martin, @Mary_M, and @Shazia_K for some excellent service!

[Martin]

Hi @Shazia_K,

Thank you for maintaining continuity by attending to @Ale11's problem.

Cheers.

[Shazia_K · Accepted solution]

Hello @Ale11,

I see that you had already sent me a private message this morning, 

Can you please reboot your phone? The service should be functional now 🙂

Thanks,

Shazia

[Martin]

Good morning @Mary_M,

Thank you for your prompt response.

Cheers.

[Mary_M]

Good morning @Ale11

I am very sorry to hear that your services are not functional.

Rest assured that I will rectify the issue, can you please send me your phone number via private message?

Thank you 🙂

@Martin Thank you for letting us know !

[Martin]

Hi @Shazia_K or @Mary_M,

Would you please attend to our friend's problem.

Thanks.

To @Ale11,

Shazia and Mary are community moderators. One of them will contact you in order to rectify the problem at hand.

Hang in there!