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MMS issue

Termech
Great Neighbour / Super Voisin

Hello I have a Coolpad snap and I cant send pictures, everything else works including receiving pictures, text and voice. Already checked APN settings and talked to a troubleshooting staff member, but now they have stopped trying to help. Anyone else have this issue? I have tried a different sim card from a different network and it worked.

3 REPLIES 3

Triguy
Mayor / Maire

Make sure you enable data even though it does count towards any data usage.

If you still need assistance then submit a ticket.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

JK8
Mayor / Maire

@Termech 

 

The image file size might be to large. Can you try sending a smaller image sized file.

You need to turn your data “ON”