MAD!!!!

[Sethmacdonald]

I want my number back!

[eddieO]

@Sethmacdonald good news is that you should be able to get your number back. If you click the link below an agent will message you directly, no chat bots but keep an eye on your inbox (top right corner you will see an envelope icon)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Sethmacdonald 

no worry about the new number messgae, i think just you have not login for too long and the system cannot find your My Account.   You can check with support to sort out the login problem.  Message them using the link above

with the service, you can get it back first.  Just get a voucher from Shoppers drug mart, then load the voucher by calling 1855-4PUBLIC from another phone

[Sethmacdonald]

It was inactive for a couple days. My credit card expired last month and I was waiting for a replacement. And it’s just forcing me to pick a new number unless I talk to support. I just don’t have the patience to do this chat bot thing and having to constantly sign in over and over to get nowhere.

[eddieO]

@Sethmacdonald did you mistakenly transfer in a number or did you let your account go inactive for 90 days or more?

If yes to the above you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Sethmacdonald]

I have, the set up is a joke.

[hTideGnow]

HI @Sethmacdonald 

we are just customers like you here.  We might not be able to really solve your problem, but we can suggest what you can do.  however, you need to tell us more

or if you like to work with PM paid staff, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437