Loyalty rewards partially missing

[Prosperious]

Hi,

I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying here instead.

Thanks.

[Prosperious]

Hey @Dunkman you're right, I've been receiving 5$ rewards every month or so, that explains it. I used it up by buying some add-ons.

Thanks!

[Dunkman]

@Prosperious 

Another customer on the 90 day plans noticed that they were receiving $5 each month as a credit.  Check your available funds or payment history.  

Public mobile recently switch the rewards system in the back end.  That might have affected your account.  

[softech]

@Prosperious yes, there is no more 90 days plan now. But check if it worths it. The current  30 days plan might be cheaper and offering more data per month 

[Prosperious]

Thanks @softech that's very helpful I was able to submit a ticket. 

No, still on 3 month plan. I checked out the available plans and could not find anything that matches (I have an old plan on Canada & US calls unlimited). In my account it confirms I should be receiving 15$ rewards still.

[softech · Accepted solution]

@Prosperious you didn't change to monthly plan did you?? 

if you see clearly PM only applies $5 and you should be getting $15 for your 90 days plan, open ticket with PM 

1. Please open ticket via Chatbot (need access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there