Lost username and password and nip

[Ioannishaidalis]

Hi guys I've lost all my info and I can't get to my account to update my payment options my line was cut yesterday 

I need a moderator to help me retrieve Info thx 

[PAULRANG18]

Click ?, bottom right, follow instructions to submit a ticket. Moderators can only resolve this particular issue. Wait time can be a few hours or less, or within a day.

[popping]

@Ioannishaidalis 

Moderator will verify that you are the owner of your account.

Your email address is your username.

If you forgot your password, moderator will ask for your PIN #.

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[Staliger]

---

@Ioannishaidalis wrote:

Hi guys I've lost all my info and I can't get to my account to update my payment options my line was cut yesterday 

I need a moderator to help me retrieve Info thx 

---

@Ioannishaidalis Don't worry! Send a message to the moderators though this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it. OR click the "?" in lower right side of the page, type "contact moderator", and follow directions to create a ticket for your issue.

[Jb456]

If you're having difficulty with SIMon the chat bot opening a ticket you could also private message moderators at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]