Lost sim for existing public Mobil accout

[Smij]

How can I tie my new SIM card to my existing account and number

[Smij]

This matter has been solved it’s a happy day ending thx to all who helped

[HALIMACS]

Just to be certain, @Smij , why are you needing a new SIM card?

Is your prior Public Mobile SIM card (& device) lost or stolen?

Asking only to be sure changing your SIM card is the correct action to take. (though likely, it is)

[Meow]

Buy new PM SIM and swap it through self-serving account.

[dabr · Accepted solution]

@Smij   Log into your self serve account and select the Change SIM option on the right side of the overview page or by selecting My Plans/Add-ons tab and follow the prompts to change the SIM and you will also need to select the method to receive 2FA from PM to verify the SIM change.   

@Smij   Here's a link for more information on the SIM change:  https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...