01-13-2023 09:06 PM - last edited on 01-16-2023 04:17 PM by Dunkman
l took my card out when l went to Mexico and lost it, l am on a monthly plan and would like to keep my old phone number but if l buy a new SIM card l need the old one to transfer my number.
can anyone help me?
Solved! Go to Solution.
01-13-2023 10:36 PM - edited 01-13-2023 10:37 PM
In the future, I would suggest you put the PM SIM in a ziplock bag in your suitcase or leave it in the ziplock at home.
01-13-2023 09:26 PM
HI @Kerrie One more note, please buy the sim card from Telus or Koodo store.
Do not buy from PM online as it could take as many as 3 weeks for delivery
01-13-2023 09:11 PM - edited 01-13-2023 09:12 PM
@Kerrie @You can do a sim swap in self serve , best to do it on a computer and not cell phone , also if you have trouble logging in be sure to try incognito/ private mode as there are cache issues
01-13-2023 09:09 PM - edited 01-13-2023 09:10 PM
Just go into self serve.
In there, your can change the SIM card from your old to the new one.
If you have 2FA set to send SMS, have a support agent assist.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.