Lost service with Koodo and now can't access PM over a day after Port

[MysticDeth]

I have sent a message to the moderator yesterday at 2  and still waiting to hear back from someone. Here is the problem . Until last night, I had service with Koodo but this morning, I woke up and my service was lost with Koodo . I then tried to log into my Koodo account and was unable to.  So I popped in my Public Mobile Sim and no service as well . I went into Self Serve and my plan is Active and my number I ported from Koodo is showing there as well. I don't know what else to do except picking a new number (which I will only use as a last resort)

[MysticDeth]

The $1 trick doesn't work as well. Could the Sim Card be damaged?  I ordered ordered it from the Public Mobile website.  When I first went through the sign up process, I followed the instructions to port over from Koodo and I never did get any error messages to stop the port from happening.  I factory reset my phone and reset Bluetooth/mobile as someone mentioned.  I have included 2 pictures to show what it looks like with my PM Sim inserted(with and without wifi on).

[popping]

---

@MysticDeth wrote:

Unfortunately, the Lost/Stolen trick didn't work for me.  I think it is odd that when wifi is turned on, my essential phone shows Telus in my notifications, but as soon as I disconnect from the wifi, it says Emergency Calls Only in the notification bar.

---

It is interesting that your phone was some how getting the Telus wifi calling.  

Moderator wailt time is 48 - 72 hours.

You may try to add $1 to your account while waiting for moderator to work on your port.  It may work.

What message do you get when you phone the ported number from another phone?

[srlawren]

@MysticDeth try a network reset.  If you're on Android 9 (Pie), go into the Settings app, tap on System, then Reset options, then "Reset Wi-Fi, mobile & bluetooth"

EDIT: looks like @will13am and I were typing the same thing at the same time 😉

[will13am]

---

@MysticDeth wrote:

Unfortunately, the Lost/Stolen trick didn't work for me.  I think it is odd that when wifi is turned on, my essential phone shows Telus in my notifications, but as soon as I disconnect from the wifi, it says Emergency Calls Only in the notification bar.

---

I have an essential phone and when the Public Mobile SIM cards is used, the carrier shows as Public Mobile.  Similarly, Koodo shows when using a Koodo SIM card.  Since you have already tried the lost/found phone toggle without success, how about trying a network reset.  The network reset is in system/reset settings menu.  Don't accidentally select factory reset which is also located there. 

[MysticDeth]

Unfortunately, the Lost/Stolen trick didn't work for me.  I think it is odd that when wifi is turned on, my essential phone shows Telus in my notifications, but as soon as I disconnect from the wifi, it says Emergency Calls Only in the notification bar.

[Carld123]

@MysticDeth

Try the lost/stolen trick....

[mimmo]

@MysticDeth  do not pick a new number you will lose your ported one for good.

did teh PM sim ever work (before you started teh port)

I woudl try the lost stolen trick or $1 trick as my next steps.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...