@Fatimacarlos
Where did you buy the koodo SIM card? Normally SIM cards are non-refundable but the salesperson who sold you the koodo Sim card gave you false information. I would go back to that retail location and ask for the manager and ask for a refund.
Bring all of the packaging that your Koodo SIM card came with when you return it. You have not activated it so it can be reused by the retail location that you purchase it at if they do retail Koodo activations they will easily be able to reuse it.
Unfortunately Public Mobile SIM cards are only available at retail locations of koodo and Telus corporate locations since they went online only on July 13th 2022. I suggest you Google koodo and telus to see if there are any locations in your area and then call ahead of time to make sure they have Public Mobile SIM cards in stock.
They retail at the price of $10 plus tax. Public Mobile shipping times are rather unreliable and may take 3 days or up to 3 weeks to receive your sim card. If you're unable to buy them locally you can always tell us your location and there may be another community member in your area that may be able to help you out.
Have you suspended your service via lost / stolen in your account? This will ensure until you can replace and swap out your sim card anyone who may find your phone cannot use your services.
If you have sensitive personal or financial information on your phone such as your banking app or email etc.. you may want to erase the data remotely if your phone is still connected to the internet. These options are found in find your phone or the phones find your phone app if your brand of phone has that option.
Edit in bold
