Lost phone and no way to login

[Carebear1]

My phone was lost, and I have no way to login to my account because it is texting a code to my phone for two-step verification. Any other way to get around this?

[IntoTheVoid]

I read on another thread if you hit resend code. It will give you a choice to send it through email instead of a text.

[softech · Accepted solution]

@Carebear1 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Carebear1  get support to mark it lost or stolen and help you regain access to your account . Get a new SIM card and on your my account sim swap the number . This way you will keep your plan and phone number 

SIM  SWAPPING  profile tabs

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Hollister]

@Carebear1 

Have a look at this help file:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Login-Issues-OTP-2FA-Ever...