Lost my phone

[Dunkman]

@shrija1

See above good suggestions.  

I noticed your tag request.  Public Mobile does not provide assistance via email.  You can ask any questions on the public forum.  As community members, we can help you. 

If you prefer to contact a Public Mobile moderator (employee), you need to private message them directly yourself.  It will take about 24 hours for moderator to respond.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

[PJC]

Once you have suspended your account, you can purchase a new SIM at Walmart/Wow Mobile/London Drugs/K Mobile, then log into your self-serve and update your account with the new SIM # and you should be all set to go, after inserting the new SIM card into your new phone.

[cappaj]

Go to My Account > Plan and Add-Ons > Lost/Stolen Phones. There, you can "Suspend Service" while you get everything sorted out.