Lost my phone can I get a new sim same #
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 03:08 AM - edited 01-05-2022 05:24 AM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 08:55 AM
@Lieux wrote:
@hycm53 wrote:
@Cindy7 wrote:Lost my phone can I keep my number? How?
Sure you can. I don't want repeat how to do it since someone have done.
I would suggest you contact moderator team and let them blacklist your lost phone then nobody could use your lost phone anymore:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I didn't know that public mobile can blacklist a lost phone....
I googled if the phone was lost, need to contact carrier to blacklist the lost phone.
https://www.devicecheck.ca/consumers/
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 08:23 AM
@hycm53 wrote:
@Cindy7 wrote:Lost my phone can I keep my number? How?
Sure you can. I don't want repeat how to do it since someone have done.
I would suggest you contact moderator team and let them blacklist your lost phone then nobody could use your lost phone anymore:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I didn't know that public mobile can blacklist a lost phone....
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 08:18 AM
@Cindy7 wrote:Lost my phone can I keep my number? How?
Sure you can. I don't want repeat how to do it since someone have done.
I would suggest you contact moderator team and let them blacklist your lost phone then nobody could use your lost phone anymore:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 05:42 AM
After you login and go to replace Sim it will put your plan and phone number on that new Sim so just pop it in a another phone as long as it's unlocked or good for public mobile/koodo/Telus!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 04:15 AM
As long as you keep your account active, you will keep your number.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 04:12 AM
Can I keep my old phone number
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 04:10 AM
how do I keep my old phone number
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 03:52 AM - edited 06-16-2019 03:52 AM
@Cindy7 wrote:Lost my phone can I keep my number? How?
- log into your online account
- go to the stolen/lost phone menu and disable your current phone & sim card
- purchase a new sim card & activate within the same account
- re-enable your phone (found)
- You should be good to go within 1-hour
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 03:11 AM - edited 06-16-2019 03:18 AM
Hi @Cindy7 Get a replacement SIM, Login to your selfserve account. Go to Plans and Add ons -> Change SIM card and put in your new SIM card serial number.. give it a bit of time (I would say 30 minutes).. power down your phone.. put in the new SIM card and power on.
I also recommend doing these procedures during off peak hours to minimize potential errors.