Lost connection to Mobile Data and to the phone service afterwars

[dagmardur]

I can't send text or make phone calls. It seems I have no connection to the network. When I attempt to make a call, I get a message "Cellular Network not available". Please help. 

[BKNS27]

@dagmardur 

Check to see if there are any outages in your area.

https://istheservicedowncanada.com/status/telus/map 

[dagmardur]

This started a few weeks ago with Mobile Data not working and not it's the entire service it seems. I tried different locations as well. I am in Prince George, so there should be no problem with getting connection to services here in any location, I think. I can try another phone too. 

[eddieO]

@dagmardur if after restart and trying some of the other suggestions that have been shared don't help you should reach out to a CS agent. You can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[slusagm]

and could be a problem in your area or your phone.  Try your phone in another location and try the sim on another phone if you have one handy

[dagmardur]

Hello, yes, I checked that my subscription is renewed till the end of Nov, so I should have active service. I'll try to restart a phone. 

[AK32]

is your plan paid and up to date? 
Is there any message/notification on your account when you log in?

If it is showing all paid and active on the website/app, i would try turning your phone off and on, and even try another device to see if its an issue with the phone itself

[slusagm]

try reboot phone first. 

did you check My Account and see if plan is suspended or not? try to use email to receive 2FA.  

And if you need PM to check, please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@dagmardur try going into the PM app to confirm that your account is still active. Have you tried restarting your phone?