Lost cell

[Dee1968]

I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email

[Dee1968]

Thank you

[Dunkman]

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@Dee1968 wrote:

I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available. 

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@Dee1968 

Then you will need to contact customer service agent unfortunately.  It will take a few hours to respond. 

[Dee1968]

 

 this is what happens when I log in to my account 

[Dee1968]

I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available. 

[Dee1968]

Thank you for the advice 

[Dunkman]

@Dee1968 

Do you see an option to click "didn't receive code"?  Then it should offer the option for email 2FA. See below

[eddieO]

@Dee1968, very strange that you are not getting any option to have the 2fa sent by email. Your best option at this point will be to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)