Lost access to account

[chrisbiss2000]

Hey community,

I lost access to my public mobile account and forgot the e-Mail that was associated with it.

How can I go about recovering it?

Thanks,

Chris

[esjliv]

@chrisbiss2000  - 

If you have been in nonpay/suspended status for over 90 days, or ported your public mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

[softech · Accepted solution]

@chrisbiss2000 if you have some ideas, you can use the Reset Password link that and enter all the possible email addresses there and see which one  got the resert password email from PM  in the end

if that doesn't work, then you will need to open ticket with P. support for assistance 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there