Lost Phone

[glndl14]

How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS.  But the phone is Lost

[softech]

@glndl14 Gamil does allow the codes to send to another linked device or another linked email , but of course, you have to have it setup before

[glndl14]

What you are saying to Good, But Gmail want The Phone number from the Lost Phone, there is no other email, there is no security question. Just A SMS to the lost phone number

[computergeek541]

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@glndl14 wrote:

How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS.  But the phone is Lost

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Your e-mail provider should have the option to allow you to access your e-mail account by using another method such as providing a copy of your identification, by answer security questions, or by having a verfication message sent to a different e-mail address.  After that is done, you can have a 2FA code from Public Mobile sent to your e-mail box.

[dabr · Accepted solution]

@glndl14   Submit a ticket via chatbot and ask customer support for assistance.  Here's a link to chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their response may take 1-2 hours or longer.  Keep checking the message box top right for the response.

[dust2dust]

Open the chatbot and say yes that you're a customer and sign in with your email and password and click on manage my account and you'll find the lost/stolen button. That should suspend your account. Then call 611 to hear if it did in fact suspend the account. Please report back the results.