Lost Number

[Putzyjm2]

I tansfered my number to pm then accidentally ported a second one to same account not realizing I can't do that. Is there a way to get my original number back. if you try and port it elswhere it is available to port but not active. when i log into my pm it wants to text that number the security code. would like to get my number back but realize I could be sol

[CSA_PM]

Hello @ Putzyjm2,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespagen 

[BKNS27]

@Putzyjm2 

It depends whether the second number was chosen from Telus/Koodo/PM. If it was then a CS_Agent might be able to retrieve it back but no guarantee.

If it was from other carriers then you are out off luck. It was returned back to them and it will be paused for 90 days and then it is open for anyone who wants it.

Good luck!

[hTideGnow]

hi @Putzyjm2 

you need PM support agent to help to sort it out.

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage