No Data

[Omar_Khartabil]

I have 6GB of data, and I know i have used it all so i decided to use my rewards to purchase more data. It has been more than 24hours since i purchased the extra data and yet i am having issues getting data to work. My subscription renews Aug 16 and I also added more money to my account and still no luck.

I did a network reset. It did not work

I tried everything: turn of data and turn on, restart phone, remove sim car and reinsert and turn on phone, etc. 

It is driving me crazy. Please HELP

[CSA_PM]

hank you for the escalation! The customer is already in contact with an agent.

[Omar_Khartabil]

well i tried one least resort. I purchased 200mb and i got my data back. Why didnt the data i got from my rewards did not work or kick in! 3GB of data 

[hTideGnow]

hi @Omar_Khartabil 

check if you phone has a data limit setup, disable it (it is a very common thing on Android)

but if you have no data limit on the phone, then ask PM support agent to help.

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ORNGNBLK]

@Omar_Khartabil  if you feel you have exhausted all efforts, please open a ticket using the orange chat bubble on the bottom right and have PM look into it for you. They should be able to refresh your network form the back end. Hope this helps