Lost Connection

[djferens]

I lost my connection to public mobile at exactly 10:00pm EST today. When will service be restored? I’m using an e-sim on an iPhone 14 Pro. 

[Phylly]

anyone else still not being able to view their account after logging in? 

[slusagm]

then you will need PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[djferens]

No luck! Just tried to activate a new e-sim and it's been "connecting" to activate the new sim for the last 10+ minutes. 

[djferens]

No voice, data or sms. I’m not even connected to the network. My only option is to make a SOS satellite call. I wondered about purchasing a new e-sim as well. I’m surprised they haven’t suggested trying to do that.

 

[slusagm]

so, no voice no text and no data?

we saw one quick way to resolve this issue is to install a new esim.  You can buy it using the app (with 2FA sent to email) and pay the $5 first and ask PM to reimburse

[djferens]

Going on 15 hours now without a network connection. The only suggestion support has given me so far was to turn off my phone for 5 minutes and then turn it back on. I'm using an e-sim so I'm not able to remove the sim and insert it back into the phone either. I hoped this issue was related to the recent network update, but now I have my doubts. I had customer service register a request with the Tech Team 3 hours ago, but still no update. 

[hairbag1]

@djferens 

not sure if it has anything to do with the scheduled outage announced earlier today...

Our services are getting an upgrade. From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete.

You could try dialing several times through the night to see if things improve. Alternative is wait until after scheduled outage is finished...if you still have no service, click orange bubble on lower right side of page to start process of Customer Support.