@GlenChico wrote:
Why am I suddenly losing total Public Mobile coverage? This seems to have started after I logged into my account and looked at the different plans. I never chose a new plan, just looked. I either have to turn my phone off and on or take the SIM card out and put it back in. This is very frustrating to say the least and I really hope Public Mobile are not trying to force me into buying a new SIM card or changing my plan. Any help would be greatly appreciated. I have been a Public Mobile customer for a few years.
Thanks
HI @GlenChico
you said "either have to turn my phone off and on or take the SIM card out and put it back in. ", so, have you done it? Usually a reboot would be enough. Or you can Reset all networks and it will fix the problem
And you don't need a new sim card, usually sim card is not the problem.
if that does not help, ask PM support agent for help , please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
