I've been a customer of Public Mobile from day one.
I had my public mobile account log in email address stored on my public mobile community account log in. If I forgot it from time to time, I would log into my community account to retrieve it but that account is gone now. It was an old email address that is no longer in use but I continued to use it to log into my public mobile account. I remember most of it but I must be off by one letter or digit.
It was never easy to change your username/email address, you had to submit a request via a community client service agent to do so, so I left it. But now I have no access to it and have been unable to log into my public mobile account. I also think my rewards may have stopped. I understand your community email address has to be the same as your account email address. But my community account never had an email address, just a username and any messages were exchanged within the community platform. Therefore, that might explain it if the rewards have stopped.
But I cannot even log into my account to see what's going on. I've attempted other ways to retrieve my email address/username, including checking my web browsers to see if I had even stored the username in the browser, so far with no success.
The only outlet now appears to be the bot but that didn't help, hence this message.
