Long response times from support?

[Kgn001]

Has anyone been able to get a response from support? I submitted a ticket around 8pm EST yesterday and have yet to get a response. Thats nearly 5.5 hours of customer support being open with no response. My number transfer went through but esim never downloaded so I need them to send me the qr code.

[theresej0902]

sometimes if you chat on the website u can get a faster reply. i chatted with carlos guillermo and he was very helpful!

[Handy1]

@Kgn001  Yay , it’s always  good to poke the bear @esjliv 

[Kgn001]

I sent another message and got a response within a couple minutes. Thanks again! @Handy1 @esjliv 

[esjliv]

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@Handy1 wrote:

@Kgn001  Sorry I’m just impatient to me it’s too long but @esjliv  knows better than I do .

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Oh, but I agree with you to message/poke CSA about it @Handy1  🙂 Especially if someone has no service.

[Handy1]

@Kgn001  Sorry I’m just impatient to me it’s too long but @esjliv  knows better than I do .

[Kgn001]

Thanks for the quick replies @Handy1 & @esjliv, I'll send another message and then try to be patient.

[esjliv]

@Kgn001 - response times could be up to 48 hours...or longer, if longer then the ticket probably got dropped on Public's end.

Go to your SENT messages and poke them about it.

[Handy1 · Accepted solution]

@Kgn001  That’s to long  try again 

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