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Long Distance

Good Citizen / Bon Citoyen

local calls work BUT Long distance does NOT please help


Hi @diger it is weird, almost like a device problem as it works on another phone but just this one



submit a ticket with PM CS agent and see what they say 


at :

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):



Good Citizen / Bon Citoyen

Did all that Message comes Mobile Network Unavailable 

hi @diger 


put it back to the original phone, does it work now?


If still not work, click Reset All Network, test again

Good Citizen / Bon Citoyen

Yes I used the 1 and I have Canada Wide and the simm works with a different phone 

Mayor / Maire

hi @diger did you put a 1 in front of the 10 digits number?



and your have Canada wide calling Plan? most plan should have that