Hello! I'm a newcomer to the community and just yesterday moved my phone number from Chatr to Public Mobile at London Drugs in West Vancouver.
There is one person who knows the process (all other employees said they were not trained), so I had to wait for about 10 minutes for the person to become available, but the process went very smoothly from then on, and the employee was knowledgeable and aware of the currently on-going 40$/4.5GB promo. The only discouragement was asking if I am sure if I want to go with Public Mobile as there is no customer service, as opposed to any other brands. He also suggested I take a temporary number before moving it by myself, which is exactly what I did later in the evening without any issues. Hours later I also received the 20$ bonus.
The only issue that I encountered was that he could not add the referral number to the system (apparently the system said it is not a correct number), suggesting I contact support to add it later, which I already did, currently awaiting their response. That also goes for the infamous autopay/adding card issue, which I encountered with all of my cards, unfortunately. I really wish there was a way to add autopay with Paypal or bank withdrawals!
There was another customer in line, so I could not test if everything works on the spot, but I did test it at home, and everything, including network APNs were already set-up. So.. all in all, the activation process required some of my input, but everything went through. The in-store activation had some minor issues, but the employee tried to help as much as he could.
