Login not working, reset password not working, but plan already paid.

[NaimaFather]

The title said it all.

I created an account, and it won't let me log in with the proper email and password.

[NaimaFather]

Clearing cache changes nothing.

Incognito mode changes nothing.

[NaimaFather]

Nope, same problem:

1. I go in incognito mode

2. I log in a first time and it works. It lands on a page with two options: a) Resume Activation b) Continue to login.

3. The first option ask again for my credentials in an identical screen but that doesn’t work. The second option is just an infinite loop with the initial login that works and this screen with the two options.

Clearing cache changes nothing.

Incognito mode changes nothing.

[NaimaFather]

Nope, same problem:

1. I go in incognito mode

2. I log in a first time and it works. It lands on a page with two options: a) Resume Activation b) Continue to login.

3. The first option ask again for my credentials in an identical screen but that doesn’t work. The second option is just an infinite loop with the initial login that works and this screen with the two options.

[Abheer]

Hi @NaimaFather 

I am sorry to hear that you are having issues logging in. Please try to log in on a different device. Also try to log in using incognito mode (Ctrl + Shift + N or CMD ⌘ + Shift + N for mac). 

If the methods above do not work, please take this issue to customer service by clicking here and clicking “Contact Us'' and then submit a ticket. Have a nice day.

[will13am]

@NaimaFather , is this failing on both the app and browser?  Since the online account login and community login are linked, the fact that you are able to get into the community would suggest that your login credentials are good.  

[Chalupa_Batman]

Try going into your browser settings and clear your cache and try again.