Login and incoming Internationa call

[aabubakar]

I just activated my number yesterday in Walmart.  But I can’t log in to view my account.  It says I have used the wrong email address which is not. 2. I  can’t receive international call (sucks).    My number is 902xxxxxxx.  Need help ASAP

[kevinpedersen]

Happened to me too. I activated my SIM at WalMart and the clerk incorrectly recorded my email address as @gmail.com instead of @hotmail.com

I couldn't find any solutions until I tried to re-activate my SIM online instead of with WalMart. Now I can at least post this.

[meocon]

@aabubakar Please make sure you already created a self-serve account

I recommend you send a private message to the moderator team and ask them to investigate that for you.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[NDesai]

@aabubakar I believe you have to create an account on this page: https://selfserve.publicmobile.ca/self-registration/

Please do not post any personal details as this is a public community.