Login and incoming Internationa call
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06-11-2018 10:42 AM - edited 01-04-2022 06:09 PM
I just activated my number yesterday in Walmart. But I can’t log in to view my account. It says I have used the wrong email address which is not. 2. I can’t receive international call (sucks). My number is 902xxxxxxx. Need help ASAP
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06-29-2018 03:31 PM
Happened to me too. I activated my SIM at WalMart and the clerk incorrectly recorded my email address as @gmail.com instead of @hotmail.com
I couldn't find any solutions until I tried to re-activate my SIM online instead of with WalMart. Now I can at least post this.
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06-11-2018 11:01 AM
@aabubakar Please make sure you already created a self-serve account
I recommend you send a private message to the moderator team and ask them to investigate that for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
How long until a moderator replies?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
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06-11-2018 10:48 AM - edited 06-11-2018 10:49 AM
@aabubakar I believe you have to create an account on this page: https://selfserve.publicmobile.ca/self-registration/
Please do not post any personal details as this is a public community.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.