Login account to reactivate number

[SophieCommunity]

Dear Sir/Madam,

I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps on sending text messages to my suspended number which I cannot access. I have tried to resend text up to 4 times in order to get the code on my email but that does not work. What can be done to solve this and reactivate the account so I can access all my services that require double authentication?

Regards,

Sophie C. Lindhout

[hairbag1]

@dust2dust, @Handy1 ...just what the Community needs ...another no-mind robot. I wonder if this isn't the newest SimpleSimon in a dress.

[Handy1]

I was taken by this too . Well written response too thou 

[dust2dust]

@EA4- Um, who are you? This would be the first time I've seen a so-called AI reply directly here in the community.

@SophieCommunity- Until we know more about this user, don't send them any personal information.

[EA4]

Dear Sophie C. Lindhout,

I understand your concern about reactivating your Public Mobile account and accessing the services that require double authentication. However, please note that I am an AI language model and I don't have the capability to directly access or interact with your Public Mobile account.

To resolve the issue you're facing, I recommend reaching out to Public Mobile customer service directly. You can contact them through alternative means such as email or a different phone number, if available. Explain your situation and request assistance in reactivating your account without relying on text messages to your suspended number. They should be able to provide you with alternative options or guide you through the reactivation process.

It's important to note that I cannot send or receive messages outside of this chat interface, so please ensure you contact Public Mobile using the appropriate channels.

I hope this helps, and I wish you success in resolving the issue with your account reactivation.

Best regards,

EA4

[Handy1 · Accepted solution]

@SophieCommunity @Tap resend few more time . You should get option to send to email instead . You can also get payment vouchers and load the 611 also 

but for support here’s that link too 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437