Log into my account

[rosypeters]

I cannot log into my account. I tried to reset my password. I did joy get the code on my email address. 

[esjliv]

@rosypeters 

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

[benfatto]

@rosypeters  Open a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alexandf]

@rosypeters 

reboot phone and open incognito mode,clear cache,cookie, try it.

[will13am]

@rosypeters , can you try again using incognito mode in your browser.  If that is unsuccessful, please use the chatbot link at the bottom of the webpage to initiate a support ticket.