5 hours ago
I signed my elderly Dad up again, his old phone number had expired. When logging in it wants to send verification text to his old phone number. Thx
3 hours ago
I believe the flip phone has Volte as well.
3 hours ago
Dust2Dust supplied me with a fix. He suggested the following:
So you're able to log in. Go to the Manage Eversafe ID page and you can update things.
thx again, your all great.
5 hours ago
https://www.londondrugs.com/maxwest-neo-flip-4g-lte-mobile-phone---silver--neo-flip-si/L2245923.html
I couldn’t change ring tone, argh. I may have missed it? Not as many feature as older flip phones, though works great. Of course, more plastic in it, shocker. It’s a 4G phone.
5 hours ago
He stopped his renewal and plan expired. He did not port number, he stopped using his old iPhone. He just got a new flip phone. Finds it easier. He’s 88.
5 hours ago
@bostrosky wrote:Thx for the reply. I actually did set the account up on a smart phone, made sure it worked then put the sim in his flip phone.
That's great. Quick question. I assume placing the SIM into his flip phone worked? If so, what flip phone is he using? I ask because I've been testing several "dumbphones" and am always adding flip phones to the list that work with Public Mobile.
5 hours ago
Thx for the reply. I actually did set the account up on a smart phone, made sure it worked then put the sim in his flip phone.
5 hours ago
He stopped his renewal and plan expired. He did not port number, he stopped using his old iPhone. He just got a new flip phone. Finds it easier. He’s 88.
5 hours ago - last edited 5 hours ago
@bostrosky wrote:It’s been a year, we have been using the email option. Still shows his old phone number as text option. He has a flip phone and wouldn’t know how to text on it so email option is good. I logged into his account via website and App and didn’t see his old number anywhere. Note: we couldn’t use the sim associated with his old phone number, lucky I had a spare sim.
Basically you'd need to set up his account on a smartphone, then once set up, just transfer the SIM to his phone. Should work just fine as I swap my SIM from my iPhone to my flip phone often. If you log into the account online, you can remove the number however since it's not there, I wonder if the system is recognizing his old email address? Then make the email point of contact with the code.
5 hours ago
It’s been a year, we have been using the email option. Still shows his old phone number as text option. He has a flip phone and wouldn’t know how to text on it so email option is good. I logged into his account via website and App and didn’t see his old number anywhere. Note: we couldn’t use the sim associated with his old phone number, lucky I had a spare sim.
5 hours ago - last edited 5 hours ago
How did your dad’s old number get expired?
you mentioned yesterday that your dad has just signed in
Did your father port number from another provider?
5 hours ago
if his old number is deactivated ...he needs a new sim to start a new acct now. Download the PM app on his phone to get an esim or order hard sim.
5 hours ago - last edited 5 hours ago
Hi @bostrosky
If it's been less than 89 days, his number is still available. If it's been over, it won't send to his old number, it would send to a new number set up.
There should be an option to send the code to the email you've set him up with.
If you're still having issues, you can create a ticket for help.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437