Log in to my account problems

[Sylvia2]

I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.

[statusquo]

I always clear the browser cookies and cache before I close my browser.  I also prefer using private browser for banking or anything needing login password.

[Sylvia2]

Thank you… 

[BKNS27 · Accepted solution]

@Sylvia2 

Go to top right 3 dots>Settings>Privacy & security>Clear browsing data (Check on Browsing history, download history, Cookies & other sites, cached images and files)

To go incognito, 3 dots top right>New Incognito window.

[Sylvia2]

Google chrome

[BKNS27]

@Sylvia2 

What browser are you using?

We can help you step by step if we know.

[hairbag1]

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@Sylvia2 wrote:

Where do I find that.

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Most web browsers have it built in. I'm using Firefox and I click the 3 little horizontal lines, (top right hand side of page).  I click it and can see "New Private Window". Not sure what browser you're using, but should be there somewhere too.

[Sylvia2]

Where do I find that.

[hairbag1]

Try logging in using incognito mode. See if that helps.