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Overcharged Payment

Great Neighbour / Super Voisin

Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back into my credit card.


Mayor / Maire



If you really are being charged twice, contact support staff. 


To contact a Customer Support Agent, there are 2 methods:


  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.


Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

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