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Re can't access my email &need to change the email

Great Neighbour / Super Voisin


I lost access to my email and my self-service account  and need to change the email associated with my public mobile number 


Mayor / Maire


You can still login to your account and have the 2FA sent by text if your account is Active.

You will need to help of a CS_Agent to change the email on your account.

Mayor / Maire



You can try contacting an agent.


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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