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Log in to my account problems

Sylvia2
Good Citizen / Bon Citoyen

I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.

8 REPLIES 8

statusquo
Model Citizen / Citoyen Modèle

I always clear the browser cookies and cache before I close my browser.  I also prefer using private browser for banking or anything needing login password.

Sylvia2
Good Citizen / Bon Citoyen

Thank you… 

@Sylvia2 

Go to top right 3 dots>Settings>Privacy & security>Clear browsing data (Check on Browsing history, download history, Cookies & other sites, cached images and files)

 

To go incognito, 3 dots top right>New Incognito window.

Sylvia2
Good Citizen / Bon Citoyen

Google chrome

BKNS27
Mayor / Maire

@Sylvia2 

What browser are you using?

 

We can help you step by step if we know.


@Sylvia2 wrote:

Where do I find that.


Most web browsers have it built in. I'm using Firefox and I click the 3 little horizontal lines, (top right hand side of page).  I click it and can see "New Private Window". Not sure what browser you're using, but should be there somewhere too.

Sylvia2
Good Citizen / Bon Citoyen

Where do I find that.

hairbag1
Mayor / Maire

Try logging in using incognito mode. See if that helps.

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