Log In Fail

[KookCho]

I can't seem to log into my account or reset password to update  my credit card info

[Luddite]

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@walker1 wrote:

Only PM support will be your friend, no one else?

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Could be, I guess.

[walker1]

Only PM support will be your friend, no one else?

[softech · Accepted solution]

@KookCho Incognito mode or other browser should work.

If not PM support will be your friend,  please open ticket with them

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Yummy]

Do not change password. If you did change it, wait 15-20 to try to log in.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

[walker1]

@KookCho 

Try again but using incognito or private mode.