Locked sim

[Jenfinlay]

• Help me unlock this sim

[lukkos911]

I have the same issue and public mobile  moderator was not able to help.  I have to contact the cell phone manufacturer in order to get the unlock code.  

[fdrcamb519]

@Jenfinlay 

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@Jenfinlay wrote:

• Help me unlock this sim

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 Is this what you, see in your phone, we need information in order to help you.

[gpixel]

@Naepalm more than likely... 

some users seem to think this is a message board and you're in a queue line, waiting to be txt messaged or called by customer support.

[Naepalm]

@gpixel you may have to wait a week or two for a response....lol

[hairbag1]

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@Badgoofchick1 wrote:

no I've had account for 2 weeks but now got a better phone

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Try the sim in your new phone...do you see Public Mobile as the network ?

What kinda phone ? Is it unlocked ?

Go to the top of this page "Get Started" to check on your phones comparability and to see if it's been reported.

[gblackma]

@Badgoofchick1 Welcome to the community. Is there something that we can help you with? Thanks. Stay safe. 

[gpixel]

@Badgoofchick1 what type of code is it asking for?

[Jb456]

@Badgoofchick1  it's always best to start your own thread.

Since you wrote one here. Please explain your issue in detail so we can assist you. Thanks

[Badgoofchick1]

no I've had account for 2 weeks but now got a better phone

[Naepalm]

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@Jenfinlay wrote:

• Help me unlock this sim

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Thre are several responses you might get from the community. To help narrow it down can you please explain your situation.

Did you just port your number?

Are you trying to activate?

Is there a message displaying on your phone?

Anything with more detail is helpful.

Look forward to hearing back from you. 

[Triguy]

Here is a previous thread with an explaination by one of the oracles, Luddite.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-Code/m-p/423240

[RossN]

@Jenfinlay hello did you just sign up ? do you need your phone unlocked if so go to your previous service provider good luck if it is a samsung they have online support that will help you unlock it

[Jb456]

What exactly is the message that displays as there are different types of codes. Some only Moderators can provide.

Please be specific. Thanks