11-27-2022 04:48 PM
I went to buy my monthly card today from a place I do not normally purchase it. The receipt had two 12 digit numbers on it and I entered the wrong one more than once. Now I can't redeem the card and I'm locked out of my online account because it won't let me reset my password.
Solved! Go to Solution.
11-27-2022 05:38 PM
Hi @Site_is_broken no need to worry if you are replying @CS_Agent . They do not reply quick
But you can try reply on the same message again and ask them for update
11-27-2022 05:35 PM - edited 11-27-2022 05:37 PM
Praise the Lord Jesus Christ.
11-27-2022 04:55 PM
I tried 611 already that is how I always add money because I hate coming here. It takes six hours for something that should be thirty minutes tops.
11-27-2022 04:53 PM
11-27-2022 04:52 PM
I tried the correct number afterwards but it wouldn't accept it. It said to visit the online site. I am honestly thinking of switching to a different provider. This is way too much bullcrap.
11-27-2022 04:50 PM - edited 11-27-2022 04:50 PM
@Site_is_broken hi it should reset in an hour,in the meantime dial *611 to enter your voucher payment
11-27-2022 04:49 PM
hi @Site_is_broken try again in 5 min using Private or Incognito mode
if you need password reset, open ticket
at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):