Locked out

[Kas2]

 

 

Can anyone help me i just put in a ticket but i don’t understand also have had no service for 5-6 hrs

[esjliv]

@Kas2 - okay, so you had service up until 5-6 hours before posting that?

Self serve does seem to have been down for overnight, not sure if that was affecting your log in ability. You put in a ticket last night? Do you mind sharing what the CSA may provide?

[softech]

@Kas2   You called 1-855-4PUBLIC and if it said it cannot find you number ?  If so,  then your account was somehow closed

there could be 2 reasons for that since you only  lost service for couple hours

1. Some had access to your My Account and ported your number away

2. You have requested a chargeback to a PM or Koodo charge on your credit card.  PM will immediately suspend/close your account in such situation.

I suggest you open ticket with PM Support to understand what happened

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Kas2]

It doesn’t register my phone number like at all i just i really dont understand and im freaking out i even reset my network settings 

[softech]

@Kas2   any chance you have a chargeback on your credit card for a PM or Koodo charge?

if you call 1-855-4PUBLIC, enter your phone number, what does it tell you after?  can it find your phone number?