@tshenning
Now I haven't done this myself but the 611/IVR system is more automatic in nature than self serve. If you had insufficient funds it won't let you purchase. But noting your account balance when you first call in or once you have added funds ie. $100 and purchasing the US roaming bundle ($20) then calling in again to here the balance on your account>>$80 would confirm you had successfully made a purchase (hopefully the correct one since it doesn't tell you what you have purchased or the add ons you may have on your account.) Otherwise of course the only way to truly confirm the purchase you have made is thru your self serve account.
Since you can check your phone for the time you purchased the roaming add on you will know exactly when it will expire 240 hours (10 days×24 hours). If you wish to purchase the same add on again you must wait either 24 more hours or contact customer support to make the purchase for you from your available funds (top up if necessary beforehand).
Note: As of today at&t and T-Mobile have begun the decommissioning and shutdown of their 3G networks that will affect your ability to use your voice call services with pm in the US despite having a US roaming add on. It's advisable to download a voip app (while on wifi) such as fongo or textnow so you have a back up for your calling service. Fongo for example uses 0.5mb/min or 50mb/100min while on mobile data for calling and is free while on wifi. This way if you are in an area that no longer supports 3G services you retain the ability to use voice calling service albeit not public mobile's.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, phone #, email and 4 digit account #.
