Locked out of self serve

[Diyakhaleeq]

Hi I am locked out of my self serve account and it’s not sending me a verification code of email

[LurganIeUk]

Check your SPAM folder. 

[HALIMACS]

@Diyakhaleeq 

For your account security, Public Mobile locks further login attempts after 5 tries. Here's what to do next:

• Please wait 1 hour for your account to become unlocked, then clear cache and cookies, and open incognito tab before trying again.
• If your account is unlocked, please try resetting your password↗

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[dabr · Accepted solution]

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@Diyakhaleeq wrote:

Hi I am locked out of my self serve account and it’s not sending me a verification code of email

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@Diyakhaleeq   Are trying to log into your self serve account?  Have you tried forgot password link first?  If that doesn't work you'll need to contact moderators by submitting a ticket via chatbot and follow prompts (type in forgot password) here:https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if the ticket doesn't get submitted.