Locked out of self serve

[tessonaut]

Hey I was trying to log into my self serve account but it locked me out after to many attempts. I also tried to do password recovery but after entering my email address the next step just had an empty box with "Security Question?" above it and honestly what do I do with that. I'm a legacy member so I don't believe I ever set a security question.

If I can get some help from the mods I'd really appreciate it. Thanks 🙂

[tessonaut]

Thanks!

[SD08 · Accepted solution]

@tessonaut

To reset your account password, you will need to send the moderators a private message with your account validation details.  To do so, click this Moderator_Team link.  Include as much as possible of the following info:  phone number, e-mail address, date of birth, billing address, PIN number.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...