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Locked out of my account

Salal
Great Neighbour / Super Voisin

Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign in it says my email and password don't match...when i try to reset the password i insert the code that i receive on my email, and it says the code is wrong.

3 REPLIES 3

@Salal  You need the app to activate now since new system update few months ago 

Salal
Great Neighbour / Super Voisin

No I'm using the laptop not the app

Handy1
Mayor / Maire

@Salal  Have you downloaded the app to finish the activation yet ? If so maybe try to clear app cache and uninstall it and re install it . If no luck please submit ticket with support to help 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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