Locked out of account

[kaine]

Cancelled plan during a move, and now can't get into account to get a new plan/number or reactivate simcard.

Any other options? Mods seem to not be responding to messages.

[BEER]

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@kaine wrote:

Cancelled plan during a move, and now can't get into account to get a new plan/number or reactivate simcard.

Any other options? Mods seem to not be responding to messages.

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Once you cancel a plan the Sim becomes null and void and may not be re-activated. You need to purchase a new Sim Card and activate a new plan.

[ZfromVanC]

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@kaine wrote:

That's literally the stupidest thing I've ever heard. They brick the aim card of returning customers?

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If you've been away for longer than 90 days, you'll have to spend the $10 to get a new sim card.

[Anonymous]

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@kaine wrote:

That's literally the stupidest thing I've ever heard. They brick the aim card of returning customers?

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As far as they know, you left. So they close things down behind you.

I'm not sure any service provider will allow reactivation of a long expired deactivated service.

[kaine]

That's literally the stupidest thing I've ever heard. They brick the aim card of returning customers?

[geopublic]

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@kaine wrote:

Cancelled plan during a move, and now can't get into account to get a new plan/number or reactivate simcard.

Any other options? Mods seem to not be responding to messages.

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If your account was inactive more than 90 days you need to start over again using a new PM sim card.

[ZfromVanC]

Sometimes it can take up to 48 hours to hear back from a Mod.

How long was your account inactive for?