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Locked out of account

3456i765y4t3
Great Neighbour / Super Voisin

Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??

3 REPLIES 3

Anonymous
Not applicable

@3456i765y4t3 

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

 

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 

or Submit a Ticket,

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s how to contact Customer Support Agent by  ,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

 

  • or you can send a private message to Customer Service by  , by Click Here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Service by CS_Agent, will Response by private message to you inbox
     Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

JK8
Mayor / Maire

@3456i765y4t3 

 

The lock will be removed in about an hour so you can try again otherwise follow @esjliv advice.

esjliv
Mayor / Maire

@3456i765y4t3 wrote:

Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??


Use the Forgot your password option.

 

If still issues after above, submit a ticket by either the two methods below:

1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile CSAs) by clicking on the bottom, right chat bubble.
OR
2 - Private message the CSA here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.