08-17-2021 01:51 PM - edited 01-06-2022 03:10 AM
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
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08-17-2021 02:00 PM
i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
or Submit a Ticket,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent ,
Good Luck
08-17-2021 01:56 PM
The lock will be removed in about an hour so you can try again otherwise follow @esjliv advice.
08-17-2021 01:54 PM
@3456i765y4t3 wrote:Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
Use the Forgot your password option.
If still issues after above, submit a ticket by either the two methods below:
1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile CSAs) by clicking on the bottom, right chat bubble.
OR
2 - Private message the CSA here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437