Hi there, let me introduce myself. My name is Trudy and I don't have a community account. With permission I am using a friend's account to ask for help because I am locked out of my PM account. I have the correct information for my account so the reason I got locked out is since I was using the saved email and password option it automatically kept adding an extra space to my email which unbelievably is why I had five failed login attempts before I realized what the problem was and was locked out of my account. I tried the chatbot and it always ended up advising me to signin to fix my signin problem. I tried resetting my password but after choosing a new valid password it showed I was still locked out. I've waited far longer than amount of hours needed to try again and same story. I tried using incognito mode to login after reading community forums but nothing worked. I've tried using the app and different devices to login but didn't work. I've even tried creating a new account but only got as far as a failed attempt to link my current sim to new account. Please help me fix this problem in time to change my subscription plan while the Black Friday sale is on!
