Locked out of account need urgent help, PLEASE ASSIST

[Gretevs]

PLease can anybody assist???

Thanks

Grete

[Triguy]

You can send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

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@Gretevs wrote:

HI there, I cannot enter my account, please send a reset link as previous to do this, or give me a number to call.

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There is no number to call for this thing..

why you said the Bot can't help you  ?  use to bot  and it will open a ticket for you..then check your message. (they usually reply same day ) 

[JoyLuck]

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@Gretevs wrote:

PLease help me with this, I cannot access my account and I can call nobody

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Use this private link to contact a moderator. @gpixel @Has posted their hours above.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You might want to try logging into your account after an hour. Clear browser cache/cookies/history. Close browser, then open a new browser window in incognito.

Depending on what you want to do in your account try calling 611 from your phone.

[Gretevs]

PLease help me with this, I cannot access my account and I can call nobody

[Gretevs]

The bot cannot assist me

[Gretevs]

HI there, I cannot enter my account, please send a reset link as previous to do this, or give me a number to call.

[gpixel · Accepted solution]

@Gretevs contact customer support mods here

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "forgot log in information"
(use the chat bubble options, then click "click here to submit a ticket!)

*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from
- Monday to Friday: 8AM- midnight EST
- Saturday and Sunday: 8AM- 10PM EST