Locked out of SELF SERVE account, STILL!

[KimQT45]

How to I get back into my self serve account? It continues to say that I am locked out even after waiting the requested 3 hours. I don't understand what is happening. Even when I try to reset my password using my email it says to contact you guys. There is no phone number available to call.

[BKNS27]

@KimQT45 

It looks like the website was down but it is up and running now.

Give it a try and let us know if you need further assistance.

[darlicious]

@KimQT45 

Call 611 or 1 855 4PUBLIC and enter your 10 digit phone number and see what info you are given. You haven't down a chargeback for a compromised credit card because of a KOODO TOP UP REAPPROV charge on your statement have you?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[hTideGnow · Accepted solution]

HI @KimQT45  Usually waiting out 1 hour would be ok.

You tried using the Forgot Password and reset the password?

if you are unable to reset or still unable to login, you will need to open ticket with PM Support.  

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

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@KimQT45 wrote:

How to I get back into my self serve account? It continues to say that I am locked out even after waiting the requested 3 hours. I don't understand what is happening. Even when I try to reset my password using my email it says to contact you guys. There is no phone number available to call.

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@KimQT45  - if you have been in suspended status for over 90 days then you lost our number, account and access to self serve.

But if this is not your situation and still having issues contact CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)